Ajax, ON repair guide

Basement Flooding in Ajax: Duffins Creek, the Waterfront and the 1990s Subdivisions

Ajax is bounded by Duffins Creek on the west and Lake Ontario on the south, with Carruthers Creek running through the east, and most of its houses were built in the 1990s and 2000s on the land between them. The creeks rise in spring and in summer storms, the waterfront gets the lake’s weather, and the subdivision sewers surcharge in storms larger than they were designed for. The sewers answer to two governments: Durham Region owns the sanitary system and the water supply, and the Town of Ajax owns the storm sewers and the creek works. This guide sorts the problems apart and says who owns which pipe.

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By Michael, founder, fixmystuff.ca · Reviewed and updated 2026-09-11 · About 7–10 minutes

Which pipe, which government

Sewer backup arrives at the floor drain, a basement toilet or the laundry standpipe, during or just after heavy rain, and smells like sewage: that is the sanitary system, which Durham Region owns beyond your property line. Groundwater arrives clear at the wall-floor joint and through cracks after long rains and in the thaw: that is your weeping tile and drainage. Water coming down the driveway, over a window well or up a creek valley is storm water: the Town of Ajax owns the storm sewers and catch basins, and the Toronto and Region Conservation Authority regulates Duffins and Carruthers creeks and publishes the flood-plain mapping.

Photograph where the water first appeared and when. Durham Region takes reports on the sanitary system, the Town on storm drainage, and a plumber handles what is yours.

What you seeLikely causeWho is responsible
Sewage from the floor drain in a stormSanitary sewer surchargeDurham Region beyond the property line; you for the lateral and a backwater valve
Clear water at the wall-floor jointGroundwater, failed weeping tileYou: drainage, sump pump
Water from the street or a creekStorm drainageTown of Ajax; TRCA in the valleys
Sump pit full, pump silentNever-tested or failed pumpYou: pump and battery backup

What the fixes do, and who has helped pay

A backwater valve is a one-way flap on the sanitary lateral that closes when the sewer surcharges so sewage cannot flow back into the house; while it is closed nothing in the house drains. A sump pump with a pit collects groundwater from the foundation drain and pumps it outside; a battery backup keeps it running through the outages that come with the storms. Disconnecting downspouts and extending them away from the foundation, and correcting the grading that has settled toward the house since the builder left, is the cheapest fix and often the most effective.

Durham Region and the Town of Ajax have each offered protective plumbing programs at different times, with conditions that the work be done by a licensed plumber under a Town permit. The programs change; check both current pages before signing a quote.

  • Durham Region and Town program pages checked for eligibility
  • Licensed plumber and Town of Ajax plumbing permit number
  • Camera inspection recording and locate
  • Sump pump tested and battery backup quoted
  • Downspouts extended and grading corrected

Who owns which pipe

In Ajax the owner is responsible for the sanitary lateral on private property up to the property line, and Durham Region for the sanitary sewer beyond it. The Town owns the storm sewers, catch basins and creek works. A camera inspection with a locate tells you which side a break or blockage is on. Keep the recording; an insurer will want it for a sewer backup claim, and sewer backup and overland water are usually separate add-ons on an Ontario home policy.

The creeks and the waterfront

Properties along Duffins Creek and Carruthers Creek face flooding from the creek itself, which no sump pump fixes; the conservation authority’s flood-plain mapping tells you whether you are in the regulated area, and it regulates any work in the valleys. Waterfront properties along Lake Driveway face lake storms and shoreline erosion. The 1990s subdivisions in between have builder-installed sump pumps that may never have run and grading that has settled for thirty years; lift the float, test the pump, and walk the lot after a rain to see where the water goes.

Questions to ask before booking

  1. Will you camera the lateral and give me the recording and locate?
  2. Does Durham Region’s or the Town’s current program cover this work, and will you pull the Town permit?
  3. Are the backwater valve and sump pump quoted separately?
  4. Does the sump quote include a battery backup?
  5. What is the warranty on the devices and the workmanship?

Frequently asked questions

Who owns the sewers in Ajax?

Durham Region owns the sanitary sewers and the water supply; the Town of Ajax owns the storm sewers and the creek works; you own the lateral on your property. Which pipe the water came through decides who you call.

Is there a subsidy for a backwater valve in Ajax?

Durham Region and the Town have each offered protective plumbing programs at different times. Check both current pages before signing a quote, because the terms change.

My house is near Duffins Creek and floods in spring. Will a sump pump help?

Not against the creek itself. Creek flooding is a matter of the conservation authority’s flood-plain measures and your insurer. A sump pump handles groundwater, not a river.

Why has my sump pump never run?

Builder-installed pumps sit in pits that may never fill until the first extreme storm. Lift the float and test it; if it does not start, have a plumber test it under load and fit a battery backup.

Nearby communities

Durham plumbers cover Ajax, Whitby and Oshawa from the same shops, and Durham Region owns the sanitary sewers in all of them. Toronto is a different city with its own sewers and its own subsidy.

Browsing more broadly? Start from the Ajax repair hub for every local guide in one place.

Sources and further reading

  1. Durham Region: sanitary sewers and basement floodingRegional sewer responsibility and any current program.
  2. Town of Ajax: storm waterStorm sewers, creeks and who to report to.
  3. Toronto and Region Conservation AuthorityFlood-plain mapping and permits for Duffins and Carruthers creeks.
  4. Insurance Bureau of Canada: water damageSewer backup and overland water coverage.

Prices, programs, and acceptance rules can change. Check each source and obtain a written local quote before deciding.

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